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Technical and Commercial support (Call center, Helpdesk....)

 Title of the resource : Coursera: Technical Suport Fundamentals

 Type of resource : Training program, Course material

Innovation-Key points : MOOC format, practical contents and activites oriented towards end user, including p2p collaboration and real situations in ICT support and customer attention.

Format : MOOC
Tools and methods : "Practical methodology with knowledge tests, videos, reading contents, forums discussion.

Targeted audiences/ Targets : Anyone interested on make a career on ICT technical and customer support

Source/URL : www.coursera.org
Sitography and/or bibliography : www.coursera.org

Prerequisite/ Material needed : nothing
Language(s) available : English, Subtitles for videos on French, Spanish and Italian

 General Description :

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service.

Links with IO4 recommendations :

This e-learning training course is based on real practice in the sector, it includes technical and transversal skills, troubleshooting contents, common problem-solving methodologies and customer service.