Title of the resource : Customer Service Foundations
Type of the resource : This e-learning training course is based on real practice in the sector, it includes technical and transversal skills, troubleshooting contents, common problem-solving methodologies and customer service.
Innovation - Key points : Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.
Format : MOOC
Tools & methods : Practical methodology with knowledge tests, videos, reading contents, forums discussion.
Targeted audiences / Targets: Anyone interested on make a career on ICT technical and customer support
Link/URL : Source
Sitography and/or bibliography : Source
Prerequisite/ Material needed :
Language(s) available : English
General Description :
Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.
Links with IO4 recommendations :
MOOC format, practical contents and activites oriented towards end user and real situations in ICT support and customer attention. Learn how to communicate effectively with customers and practice your problem-solving skills.