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  • 71 – Technical and Commercial support (Call center, Helpdesk….) – Customer Service: Problem Solving and Troubleshooting

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    71 – Technical and Commercial support (Call center, Helpdesk….) – Customer Service: Problem Solving and Troubleshooting

  • 70 – Technical and Commercial support (Call center, Helpdesk….) – Phone-Based Customer Service

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    70 – Technical and Commercial support (Call center, Helpdesk….) – Phone-Based Customer Service

  • 69 – Technical and Commercial support (Call center, Helpdesk….) – Writing Customer Service Emails

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    69 – Technical and Commercial support (Call center, Helpdesk….) – Writing Customer Service Emails

  • 67 – Technical and Commercial support (Call center, Helpdesk….) – IT Service Desk: Customer Service Fundamentals

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    67 – Technical and Commercial support (Call center, Helpdesk….) – IT Service Desk: Customer Service Fundamentals

  • 66 – Technical and Commercial support (Call center, Helpdesk….) – Coursera: Technical Suport Fundamentals

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    66 – Technical and Commercial support (Call center, Helpdesk….) – Coursera: Technical Suport Fundamentals

  • 65 – Digital mediator – Module 11. E-safety and e-security.Training curriculum for trainers of e-facilitators

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    65 – Digital mediator – Module 11. E-safety and e-security.Training curriculum for trainers of e-facilitators

  • 64 – Digital mediator – Module 10. Telematic Procedures – facilitating access to e-services .Training curriculum for trainers of e-facilitators

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    64 – Digital mediator – Module 10. Telematic Procedures – facilitating access to e-services .Training curriculum for trainers of e-facilitators

  • 63 – Digital mediator – Module 9. Planning a digital literacy workshop .Training curriculum for trainers of e-facilitators

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    63 – Digital mediator – Module 9. Planning a digital literacy workshop .Training curriculum for trainers of e-facilitators

  • 62 – Digital mediator – Module 8. Facilitating job seeking in the telecentre.Training curriculum for trainers of e-facilitators

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    62 – Digital mediator – Module 8. Facilitating job seeking in the telecentre.Training curriculum for trainers of e-facilitators

  • 61 – Digital mediator – Module 7. Developing a digital photography workshop in the telecentre.Training curriculum for trainers of e-facilitators

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    61 – Digital mediator – Module 7. Developing a digital photography workshop in the telecentre.Training curriculum for trainers of e-facilitators

  • 60 – Digital mediator – Module 6. Getting familiar with Office tools (Open/MS) for developing digital literacy workshops.Training curriculum for trainers of e-facilitators

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    60 – Digital mediator – Module 6. Getting familiar with Office tools (Open/MS) for developing digital literacy workshops.Training curriculum for trainers of e-facilitators

  • 59 – Digital mediator – Module 5. Promoting ICT with migrants at the ICT centre. Training curriculum for trainers of e-facilitators

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    59 – Digital mediator – Module 5. Promoting ICT with migrants at the ICT centre. Training curriculum for trainers of e-facilitators

  • 58 – Digital mediator – Module 4. Promoting ICT for elderly at the telecentre. Training curriculum for trainers of e-facilitators

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    58 – Digital mediator – Module 4. Promoting ICT for elderly at the telecentre. Training curriculum for trainers of e-facilitators

  • 57 – Digital mediator – Module 3. Telecentre sustainability.Training curriculum for trainers of e-facilitators

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    57 – Digital mediator – Module 3. Telecentre sustainability.Training curriculum for trainers of e-facilitators

  • 56 – Digital mediator – Module 2. Auxiliary resources to optimise activities in telecentres / ICT centres / libraries.Training curriculum for trainers of e-facilitators

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    56 – Digital mediator – Module 2. Auxiliary resources to optimise activities in telecentres / ICT centres / libraries.Training curriculum for trainers of e-facilitators

  • 55 – Digital mediator – Module 1. Building a network culture.Training curriculum for trainers of e-facilitators

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    55 – Digital mediator – Module 1. Building a network culture.Training curriculum for trainers of e-facilitators

  • 44 – ERP technician/agent – Free SAP Training | openSAP

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    44 – ERP technician/agent – Free SAP Training | openSAP

  • 45 – ERP technician/agent – Open Classrooms

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    45 – ERP technician/agent – Open Classrooms

  • 28 – Web Development – Learn how to code with Python

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    28 – Web Development – Learn how to code with Python

  • 26 – Web Development – Professional Certification: Web Designer and Project Manager

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    26 – Web Development – Professional Certification: Web Designer and Project Manager

  • 24 – Web Development – Discover the jobs of developer

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    24 – Web Development – Discover the jobs of developer

  • 17 – Computer repairer – JobDirect social enterprise: Agency for Recruitment, Placement and Assistance for People with Disabilities

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    17 – Computer repairer – JobDirect social enterprise: Agency for Recruitment, Placement and Assistance for People with Disabilities

  • 16 – Digital mediator – PMTIC – Problem solving and challenges.

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    16 – Digital mediator – PMTIC – Problem solving and challenges.

  • 11 – Digital mediator – Digital Stories

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    11 – Digital mediator – Digital Stories

  • 08 – Data officer/Technician (Basic) – Exercise: Creating a simple console app Visual Basic (VB)

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    08 – Data officer/Technician (Basic) – Exercise: Creating a simple console app Visual Basic (VB)

  • 07 – Data officer/Technician (Basic) – Course for technician in data base management – Techniques for managing and analysing Big Data, machine learning and deep learning.

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    07 – Data officer/Technician (Basic) – Course for technician in data base management – Techniques for managing and analysing Big Data, machine learning and deep learning.

  • 06 – Data officer/Technician (Basic) – Big data specialist

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    06 – Data officer/Technician (Basic) – Big data specialist

  • 18 – Data officer/Technician (Basic) – Didactic tutoring – Bachelor of Science in Computer Science

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    18 – Data officer/Technician (Basic) – Didactic tutoring – Bachelor of Science in Computer Science

  • 05 – Data officer/Technician (Basic) – Hackathon

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    05 – Data officer/Technician (Basic) – Hackathon

  • 03 – Computer repairer – How to assemble a PC, step-by-step guide

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    03 – Computer repairer – How to assemble a PC, step-by-step guide

  • 04 – Computer repairer – “#Yes We Build” – Complete pc assembly guide for beginners

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    04 – Computer repairer – “#Yes We Build” – Complete pc assembly guide for beginners

  • 02 – Computer repairer – Course for computer Operator

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    02 – Computer repairer – Course for computer Operator

  • 01 – Computer repairer – Pc, Tablet and SmartPhone Repair Technician Course

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    01 – Computer repairer – Pc, Tablet and SmartPhone Repair Technician Course

  • 68 – Technical and Commercial support (Call center, Helpdesk….) – Customer Service Foundations

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    68 – Technical and Commercial support (Call center, Helpdesk….) – Customer Service Foundations
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The European Commission’s support for the production of this publication does not constitute an endorsement of the contents, which reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Project number 2019-1-FR01-KA204-063046
Project start date 01 november 2019
Project end date 30 April 2022
© Senscop - 2020